Contact information
Contact Information
Company: Serelune (operated by DSJ Network LLC)
1. Customer Support
We are here to assist you with any questions regarding your order, products, or services.
Our support team is available:
Monday to Friday: 10:00 – 18:00 (UK time)
2. Contact Methods
📧 Email Support
For all enquiries, please contact us at:
contact@serelune.co.uk
We typically respond within 24–48 business hours.
3. Order & Shipping Enquiries
To help us assist you efficiently, please include:
- Your order number
- A clear description of your request
4. Returns & Refunds
For return requests, please contact us before sending any items back.
Returns without prior authorization may be refused.
5. Consumer Rights Requests
For requests related to:
- cancellations (cooling-off period)
- faulty or damaged items
- product safety
please contact us via email. These requests are prioritised.
6. Data Protection
For any requests related to your personal data under the UK GDPR, please contact:
7. Business & Partnerships
For collaborations, partnerships, or media enquiries: