Terms of service
Terms of Service (UK Version)
Company: Serelune (operated by DSJ Network LLC)
1. Overview
This website is operated by Serelune, a brand of DSJ Network LLC.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree, you must not use our services.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or
- You have permission from a legal guardian
3. Contract Formation
By placing an order, you make an offer to purchase goods.
A contract is formed only when:
- your order is accepted, and
- the goods are dispatched
We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud or pricing errors.
4. Prices & Payment
All prices are displayed in GBP (£) and include VAT where applicable.
Payment methods are shown at checkout.
Payment is taken at the time of order.
5. Shipping & Delivery
Delivery is governed by our Shipping Policy.
By placing an order, you agree that:
- Delivery times are estimates
- Delays may occur due to external factors
6. Customer Responsibilities
You agree to:
- Provide accurate and complete delivery details
- Monitor tracking information
- Accept or collect your order when delivery is attempted
Failure to do so does not qualify for a refund or chargeback.
7. Delivery Confirmation
A shipment marked as “Delivered” by the carrier is considered successfully fulfilled.
This constitutes valid proof of delivery in any dispute, including payment disputes and chargebacks.
8. Returns & Refunds
All returns are governed by our Returns & Refund Policy.
You acknowledge that:
- You must follow the return procedure
- Unauthorised returns may be refused
9. Faulty Goods
Your rights regarding faulty goods are protected under the Consumer Rights Act 2015.
Nothing in these Terms limits your statutory rights.
10. Order Issues & Disputes
If you experience any issue, you agree to contact us before initiating a chargeback.
We reserve the right to provide:
- order confirmation
- tracking data
- delivery confirmation
- communication records
to payment providers in the event of a dispute.
11. Fraud Prevention
We reserve the right to:
- cancel orders
- suspend accounts
- refuse service
in cases of:
- suspected fraud
- abuse of policies
- excessive returns
12. Retention of Title
All goods remain the property of Serelune until payment is received in full.
13. Intellectual Property
All content on this website (including text, images, branding, and design) is owned by Serelune or its licensors.
You may not reproduce, distribute, or use any content without written permission.
14. Limitation of Liability
We are liable only to the extent required under applicable UK law.
We are not liable for:
- indirect or consequential losses
- delays caused by third parties
- events beyond our control
Nothing in these Terms excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
15. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
- natural disasters
- pandemics
- logistics disruptions
- government actions
16. Third-Party Links
We may provide links to third-party websites.
We are not responsible for their content or practices.
17. Changes to Terms
We reserve the right to update these Terms at any time.
Changes will apply to new orders from the date of publication.
18. Governing Law
These Terms are governed by the laws of England and Wales.
19. Contact Information
If you have any questions about these Terms, contact us: